Politique d’expédition

Shipping Policy

Druzél ships from Toronto, Ontario, Canada. We currently ship within Canada, to the United States and to selected international destinations available at checkout. All prices and shipping thresholds in this policy are stated in Canadian dollars (CAD).

Order processing

Orders are normally processed within 3–5 business days, excluding weekends and statutory holidays. Processing time is separate from carrier transit time. During launches, holidays or unusually busy periods, processing may take longer.

You will receive a shipping confirmation with tracking information when your order has been dispatched. Digital products are delivered electronically and are not shipped.

Shipping rates and free shipping

Eligible orders delivered within Canada receive free standard shipping when the merchandise subtotal is $100 CAD or more after discounts and before taxes. Orders below that threshold are charged the available rate shown at checkout.

Shipping to the United States and other available international destinations is calculated at checkout. Free-shipping offers do not apply internationally unless expressly stated. Druzél does not currently offer local pickup.

Delivery estimates

Available shipping methods and estimated transit times are displayed at checkout when provided by the carrier. Delivery dates are estimates and are not guaranteed. Weather, customs processing, carrier disruptions, remote destinations and other circumstances outside our reasonable control may cause delays.

International duties, taxes and border charges

International customers are responsible for all applicable customs duties, import taxes, tariffs, brokerage charges and other border-related fees, unless those charges are expressly included or collected at checkout.

For destinations or carriers that require duties to be prepaid, including certain shipments to the United States, applicable charges may be collected from the customer during checkout. For other destinations, charges may be collected by the carrier or customs authority before or upon delivery.

Druzél cannot predict or control charges assessed by another country. Please contact your local customs authority for information before ordering.

Customs delays and refused shipments

International orders may be delayed by customs. If a customer refuses a shipment, does not pay required border charges or does not collect the package, any merchandise refund will be considered only after the package is returned to Druzél. Original shipping charges, return shipping charges, duties, taxes, brokerage fees and other non-recoverable costs may be deducted from the refund, to the extent permitted by law.

Shipping addresses and changes

Customers are responsible for entering a complete and accurate shipping address at checkout. Address-change requests must be sent to contact@druzel.ca before the order ships. We cannot guarantee that a change can be made after processing has begun, and an address cannot be changed after dispatch.

If an order is returned because the address supplied was incorrect, incomplete or undeliverable, we will contact the customer after receiving it. Any approved refund will exclude original shipping charges and may be reduced by carrier return fees. If the customer requests reshipment, additional shipping charges will apply.

Druzél is not responsible for loss resulting from an incorrect address supplied by the customer after an order has been delivered to that address, except where required by applicable law.

Lost, delayed or missing packages

If tracking has not updated or a package has not arrived after the carrier’s estimated delivery period, contact contact@druzel.ca. Druzél will help open an investigation with the carrier when appropriate. Refunds or replacements for confirmed carrier loss are considered after the carrier completes its investigation and according to the circumstances of the order and applicable law.

If tracking shows the package as delivered but it cannot be found, please first check the delivery location, household members, neighbours and any carrier delivery notice, then contact the carrier and Druzél promptly.

Optional additional shipping insurance or carrier coverage may be offered for certain services. Any claim is subject to the carrier’s coverage limits and claim requirements. Purchasing or declining optional coverage does not limit any rights that cannot legally be waived.

Damaged or incorrect orders

Please inspect your order when it arrives. Report damaged, defective or incorrect items to contact@druzel.ca within 48 hours after delivery. Include your order number and clear photographs of the item, shipping box and all packaging. Keep the item and packaging until we confirm the next steps, as the carrier may require them for a claim.

If the issue is confirmed, Druzél will work with you on an appropriate replacement or refund and will cover reasonable return shipping when a return is required.

Natural products

Crystals and minerals are naturally formed. Variations in colour, pattern, texture, inclusions, shape and small natural fissures are not shipping damage. Please review product photographs, descriptions and measurements before ordering.

Contact

Druzél
Email: contact@druzel.ca
Mailing address: 3230 Yonge Street, #4150, Toronto, Ontario M4N 3P6, Canada

Nothing in this policy limits rights available under applicable consumer protection law.